Shop Talk

Understanding Hotel Star Ratings

understanding hotel star ratingsThe background The intent of hotel star ratings, AAA's diamond ratings, Michelin's Red Guide ratings and Mobil/Forbes' Stars is to provide a classification system for customers to evaluate the facilities and quality of accommodation they are considering. For example, a 1-star hotel would be considered basic, while a 5-star would be considered superior.  See hotel rating differentiators below.

Anomalies Ever had the experience where you go to a resort in a developing nation and the facilities are not quite up to par with the 4-star rating you expected? That's because, contrary to popular thought, many countries have their own rating systems. For example, in Europe, each country (and sometimes city) tends to have its own rating system. To make matters more confusing, in addition to the country's governing body ratings, hotels are also rated by travel writers, travel websites and travelers on sites like Trip Advisor (see trip styler's reviews here).  Since star ratings only go from 1 - 5, 7-star hotels like the Burj al Dubai or 7-Stars Galleria in Milan are thought to be self-rated.

Can you trust hotel star ratings? Generally yes. Especially when it pertains to big brands like Intercontinental, Hyatt, Starwood, Hilton and Fairmont. The challenge comes when considering one-off properties on foreign soil.

Hotel ratings explained 1-Star Rating - Usually a small hotel managed and operated by the owner. - Basic accommodations. - Services and transport options should be within walking distance. Criteria: abides by standards such as room size, window screens and coverings, clothes storage, linens, door lock, smoke detector, and parking facilities. (note, all Italicized text paraphrased from canadaselect.com)

2-Star Rating - Typically a chain that offers consistent quality and limited amenities. - Small or medium-sized rooms with a phone and TV. - No room service but should be a restaurant on-site. Criteria: exceeds the 1-star level in quality of mattress, bed linen, floors/window/wall coverings, and in provision of bedside and seating area lighting, additional room furniture, and parking space.

3-Star Rating - Often located near a major expressway, business center and/or shopping area. - Offers nice, spacious rooms and decorative lobbies. - On-site restaurants will offer breakfast, lunch and dinner. - Valet, room service, small fitness center and pool are often available. Criteria: these above-average properties will offer larger units with additional room furniture, coordinated furnishings, better quality mattresses and linens, and will be equipped with clock/alarm, extra amenities in washrooms.

4-Star Rating - Formal, large hotels, with multiple in-hotel services. - Nearby shopping, dining, entertainment. - Usually other same-caliber hotels clustered nearby. - Synonymous with above-average service, well appointed rooms, restaurants, room service, valet parking, fitness center and a concierge. Criteria: indicates exceptional quality in facilities and services. Offering superior quality throughout the property in areas of guestrooms, bath and common areas. The property typically provides laundry/valet service as well as many additional amenities.

5-Star Rating - A lux hotel with highest degree of personal service. - Rooms are equipped with quality linens, DVD, CD/iPod stereo, jacuzzi tub and in-room video. - Multiple restaurants on-site with extensive, gourmet menus, and room-service available 24-7. Fitness center, valet parking and concierge top off the experience. Criteria: offering outstanding facilities, guest services and amenities, a 5-star property is intended to impart a luxurious experience to a discerning international audience.

Tips - if worried, ask a hotel what governing body gave them their star rating - keep in mind that most hotel ratings systems rely heavily on facilities and service 'quantity' vs quality.  For example, a three-star could have an incredible atmosphere and decor, but lacked the facilities to reach a 4-star rating. - remember, a 4-star rating doesn't always guarantee top-notch service

Winter Heat Palm Springs Cool

winter heat, palm springs cool[trip style = sun]

Earlier this week in the 'dead' of winter, Palm Springs temperatures reached 27 degrees Celsius {81 Fahrenheit} while the town's cool and feelgood vibe is as fresh today as it was when Audrey Hepburn enjoyed a nightly scotch on the rocks at the Raquet Club.

From the moment you set foot in the Palm Springs Airport {PSP}, your stress decompresses. After passing a few small stores and carts selling juice and pastel-colored hats with "Palm Springs" text written across the front, you end up in an open-air, landscaped courtyard with seating areas, grassy patches, flower beds and free wireless---what a way to begin and end your trip.

Stepping out of the airport, there's a skyline of snow-crusted peaks. Yes, the environment is inviting, as well as the bronzed locals whose eyes mirror the town's resorty vibe.

Everything is close. After a 10-minute drive, I check into the Ace, a hotel that's comes highly recommended by my pop culture-immersed and knower-of-anything-cool sister.  I'm there to enjoy the facilities to the full because I not only get to hang by the pool, but attend a wedding on-site. The hotel has me at hello.

It's modernism week, a long weekend and there's a wedding on-site, yet the Ace's staff maintains their cool---with a slight air of angst. Since it's only 11am, my room isn't ready, so I embark on a self-guided mod mission {modern map -$5 from the Visitor Centre} to dazzle my eyes with the area's mid-century modern masterpieces.

After ticking off about 20 of the 80 selections, I race back for the wedding. Reminiscent of a high-end campsite, the Ace is cool (aka air conditioned), canvas clad and minimalist. The wedding takes place at the quiet pool, which just so happens to have a adjacent, concrete-floored room with garage doors to host the reception.

The next morning, I need to de-caffinate {I like the taste of coffee but can only have decaf}, so I walk across the street to Koffi, a local coffee shop which must be good seeing as the line-up is 30 people long. Go here for the people watching alone. The coffee is good too.

Apres my cafe, it's time to soak in the rays. By 10am the sun seems to be at full strength, thank God my sunscreen is too. Now, I can fully relax...

In the wake of my taster vacay, I am already planning my next jaunt to: a) see the other 60 sights on my modern self-guided tour b) get some more vitamin D c) vacation with my dog @nachoking (who will probably fit in more at the Ace than I do) d) pick up one of those pastel hats at the airport.

[photo via @heatherlovesit]

It's the Little Things

fairmont masai mara welcome gift[Welcome gift at Fairmont Masai Mara]

Travel Proprietors Take Note Beyond the regular in-room amenities hotels or vacation rentals provide, it's ultimately the little extras I remember---and change my opinion from "my vacation was good" to "oh.my.gosh. it was amazing."  For example, I'm not going to look back and thank my lucky stars that my room in Venice had shampoo and conditioner because I expect that. It's the unexpected that makes me remember each destination I visit in an ultra-special way.

Here are some recent examples of small gestures that went a long way in terms of welcoming, acknowledging and personalizing each experience beyond the destination itself.

The Little Things

  • Hot chocolate wake-up = Masai Mara
    • Every night at dinner our server at the Fairmont Mara Safari Club would ask us what time we wanted to be woken up and what beverage we wanted: hot chocolate or coffee.  Adding to the whole sleeping-in-a-lux-canvas-tent experience, the next morning someone would come to the tent with hot chocolate and a biscuit to wake us up.  It was different and novel, and made you feel like you were 'in the bush.' But let's be honest, it was totally glamping!
  • Welcome wine bottle = Sonoma
    • In true wine country form, each guest who stays at the Faimont Sonoma Mission Inn receives a bottle of wine, presumably to start their wine tasting adventures off on the right foot.
  • Nespresso cappuccino maker = Scottsdale
    • I was more than ecstatic (and even tweeted about it) when I discovered my in-room Nespresso Machine at the Fairmont Scottsdale.  Since most hotel coffee makers offer sub-par coffee, this up-scale offering was almost euro-esque.
  • Cruising aboard Princess Grace's honeymoon yacht & manicure = Jamaica
    • During our honeymoon, my husband and I stayed at the now foregone Grand Lido Negil (now Grand Breezes Negril).  Our experience was excellent---in fact it was the best all-inclusive we've ever experienced---but what made it more special was the not-so-little extras.  The option to cruise in Princess Grace's Honeymoon Yacht at sunset, or the complimentary manicure offered at the spa were incredible.
  • Signature Floral Smell = Mandalay Bay
    • Although this is not personal in any way, from the moment I walked into Vegas' Mandalay Bay, I was pleasantly surprised by the gentle, floral smell that permeated the entire hotel.  If I ever go back to Vegas (which seems inevitable at some point in my life) the floral smell alone would make me re-book at Mandalay, especially given the unfortunate array of aromas that usually flood your nose in Sin City.
  • Included Food...in Economy = Hawaiian Airlines
    • Even though it's ironic, Hawaiian Airlines serves Italian-style food on its mainland to Island flights.  In the wake of crazy airline cut-backs, at least they are still providing an actual meal--and one that's decent! Coupled with their excellent customer service, if I'm headed to the Islands, Hawaiian is my first choice!

Take-Away Creating a welcoming, genuine, sense-of-place makes guests feel comfortable; while the following gestures will create a sparkle in their eye: - being acknowledged - ie. "welcome back" - a personalized experience - ie. hotel stationary with their name - anticipating their needs - ie. welcome champagne or hot cloth for face and hands after long flight - localization - ie. giving wine in wine country

2010 Games Opening Ceremonies :: A Spectator's Angle

The 2010 Winter Olympic Opening Ceremonies took place friday night; what an exhilarating soiree filled with celebration, fanfare and reflection.  Vancouver was (and is) excited.  News reports confirmed over the course of the ceremonies, some 500 thousand people filled the streets of downtown Vancouver clad in red and white head-to-toe. I had the once-in-a-lifetime opportunity experience the Opening Ceremonies in person AND on home turf.  But, sitting in the crowd wasn't a sit-back-and-relax type of role.  The elated crowd was asked to participate in the show banging drums, creating the northern lights, illuminating 'fake' candles and donning light blue ponchos to create a canvas effect for the hundreds of images projected on to the 60,000 spectators.  Here are some before, during and after photos showing the perspective of a spectator:

2010 opening ceremonies crowd With security at an all-time high, getting into the Ceremonies resembled the security measures at an airport--and I was more than happy to oblige!

opening ceremonies before telecast As the crowds were pouring in.

ring jump A close-up of the set for the Olympic ring jump preformed in the Ceremonies' opening sequence.

stage At the opposite side of the stadium upon which the live band and singers like Sarah McLachlan performed.

blue ponchos 6:01pm. Everyone ready in their ponchos, anticipating the start of the big event.

mounties Canadian Mounties about to raise the flag.

4 ice totems Raising of the 4 'ice' totem poles.

totems welcoming world The totems stood with hands raised welcoming the world to Canada.

flags Flags projected onto the audience's ponchos.

canada & usa Canadian athletes making their debut to a crowd with deafening fanfare.

northern bear The giant sparkling bear signifying the mystery and allure of the Canadian North. Notice the numbers on the screen above, telling the crowd--each with different numbers on their 'norther lights'--to shine them in the background.

totem poles Incredible totem poles created with giant white sheets and projected graphics.

red skiers Suspended skiers and snowboarders during the show's Olympic + Winter sequence.

projected athletes Each sport projected onto the crowd.

kd lang The peaceful candle-effect created during KD Lang's Peace song.

lighting of cauldron The lighting of the cauldron.